In some cases, you may be offered an "Instant refund" option. Instant Refunds are either issued to your credit card or paypal account. Refunds issued to card issuers will require an additional 3-5 business days processing time by those institutions.
Refunds will only be considered in the following circumstances:
1. Customer requests a refund for low stock or wrong items and refuse to change other items or gold, fully refund or partially refund according to the order completion.
2. Customer’s order is not completed as the time our site listed, fully refund or partially refund according to the order completion.
Because of virtual trade for gold and items in game, it won't be returned once transaction completed.
Please send an E-mail to firstname.lastname@example.org or contact our live chat(8am-11pm) We will send you an E-mail after refunded and please check later.